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7 Government Sites to Research for Proactive Steps Against COVID-19

March 17, 2020

In the midst of these uncertain times due to the coronavirus pandemic, there is one thing we know can be relied on to guide us through them – facts. Because of the especially vulnerable populations we serve in the personal care home industry, it is very important to gather as many facts as possible to help your staff and residents, as well as their understandably-concerned loved ones, make wise, crucial decisions to keep themselves and everyone around them safe. Otherwise, if proactive steps aren’t taken quickly, people who are at higher risk, which again are those we serve, are possibly in even danger of getting sick unfortunately due to COVID-19.

So Care Home Industry Training (CHIT) encourages you to please take action and find some helpful information at the following trusted government sources to assist you, your residents, staff, and business:









First-Rate Customer Service Should Drive Your Business Behavior

Feb. 27, 2020

In operating a top-notch personal care home, providing excellent customer service is key. Whether you are interacting with your care home residents, a family member or close friend of that resident, a government official or doing business with a vendor, providing superb customer service to all, at all times, should be your company’s main priority. The type of customer service you and your staff provide will set the right tone for your business and build a positive, long-term reputation.

So let’s look at the types of customer service interactions you will likely have while operating your personal care home and why they are important.

Residents – Your residents should be your main focus because they are your #1 customer. Responding promptly to their requests and questions shows good customer service. Respecting their privacy and ensuring they consider your personal care home as their personal living space is good customer service. Making sure they feel special in big and small ways is good customer service. Also, communicating with your residents clearly and often is good customer service. Yet, also listen to them. Since they are the recipients of your service, they likely will have helpful input to provide, so regularly seek their feedback. Create an avenue where they can provide it directly or anonymously, and then act on it. Finally, make sure staff is trained to uphold these customer service standards.

Family and Close Friends of Residents – First, be sure there is written permission on record from your resident that it is alright to communicate with a family member or close friend wanting to talk about your resident. Again, this goes back to providing good customer service to your resident by respecting their privacy. If it is OK to do so, treat that resident’s family member or close friend just as well as you would that resident. Therefore, be attentive. Ignoring their calls, for instance, will only make them worry or unnecessarily suspicious that things aren’t on the up and up. Also, don’t take any criticisms they express personally because oftentimes they are simply trying to advocate for their loved one. Instead, approach your customer service efforts with a good attitude.

Government and Regulatory Officials – A well run personal care home requires conformity with state, county and city laws. Whether it be a zoning ordinance or safety requirements, for example, it is imperative laws are closely followed to keep your personal care home in compliance. You likely will interact regularly with officials representing these various government agencies in doing so. Therefore, you want to strive for the best working relationship possible, such as being flexible in scheduling appointments for onsite inspections and providing correct and thorough documentation. Our experience shows these steps can often move things along smoothly and in a timely manner.

Vendors – There are going to be several things your care home is going to need on a regular basis to keep it humming along. Perhaps you may decide to contract with a laundry service, landscaper or nutritionist. Though you are in a transactional relationship with a vendor, it never hurts to be professional and pleasant and consider their wellbeing along with yours. View them as a partner in the industry versus simply someone you hire for goods or services. For instance, if your company is hosting a social gathering such as a holiday party, consider inviting them. Typically, when you display this type of effort, it can often pay off by establishing a mutually-beneficial, long-term working relationship.


Why An Effective Policy Manual is Essential to a Personal Care Home 

Jan. 29, 2020

The importance of a policy manual for your personal care home business, and frankly any business for that matter, cannot be understated. A policy manual provides the best practice guidelines for your personal care home and should be widely understood by all employees, whether they are managers or front line. Also, it clarifies the mission of your care home so that there is no doubt about how you want to operate and to what standards.

A well-written policy manual also ensures policies and procedures are consistently communicated. It saves management valuable time from having to repeatedly communicate or explain a key policy or procedure. Instead, the information can be found in clear, concrete language for all to see.

Consider your policy manual a living document. Local, state and federal laws tied to the personal care home industry should be regularly updated in the manual. Plus, it is always a good practice to stay abreast of laws and regulations tied to the personal care home industry considering it is one with many much-needed requirements. Being an active member of a professional association, for example, can possibly help you stay connected in this area and provide guidance about best ways to refresh your manual.

In short, if your staff is ever in doubt, a solid policy manual is a place for them to turn for guidance. All of your employees should be trained on it at the start of their employment at your personal care home and the manual referenced often.

Care Home Industry Training, as part of the suite of products we offer to those who take our valuable training, provides a great policy manual that has passed the State of Georgia site inspection.


5 Reasons to Start a Personal Care Home in Georgia

If you have ever considered starting a personal care home, you should. The care home industry is a billion dollar business with plenty of room for growth.  In less than 15 years there will be more than 73 million Americans over age 65. The demand for personal care homes is increasing and will continue to do so. If you have procrastinated for months or years about opening a licensed personal care home business in Georgia, here are 5 reasons to do so now:
1.  There is a need because people will continue to age and need assistance with their daily activities for living. Many will no longer be able to stay in their own homes. They will need 24/7 care outside of their own, and they or their family member will look for a personal care home to placed their loved one. Why not have them placed in your licensed care facility? 
2.  It’s been your dream for weeks, months, even years to start your own personal care home. Your challenge may be psychological fear. For example, when you know a breakthrough is about to happen in your life fear takes over and blocks you from moving forward. You must realize that all the “what if’s” are only an illusion, and in order for you to realize your dream and goal to own a care home you must push through your mental doubts.  Disbelief is stopping you from getting to the next level and experiencing the success you deserve.
3.  It’s a smart calculated risk because you already have the heart and compassion to help the elderly, disabled and veterans. Chances are you have worked hard in the care industry and you are tired making someone else rich. If you are going to work long and hard hours what do you have to lose if you do it for yourself? Plus, you can do it even better, right?  You just need to know how to get licensed, set up the residential home, run it and know how to get the residents to fill up your beds. 
4.  Be an influencer because of the work you do. You can now be a voice and influence the type of care, compassion and management you provide by owning your own personal care home. You are empowered to have a voice in your local community politically; socially and in the religious communities by partnering with agencies, organizations and businesses.     
5.  Financial independence to build future wealth and start your own legacy is a huge upside in this business. Having a financial vision entails creating a strategic plan to create and accumulate wealth. Will you do that working your job? Most likely that will not be the case. Financial freedom and independence will usually come by owning and operating your own business.
You have a desire and there is a need for responsible honest people to own and operate licensed personal care homes in the State of Georgia. There is no better time to start than right now. 
What has been your greatest challenge and roadblock in getting licensed as a personal care home provider?

5 Steps to Get Licensed as a Personal Care Home